Privacy Policy

1Who we are

This Privacy Policy explains how Handaran (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, place an order, or contact us. Handaran is a fresh-food bakery and café based at 297–299 Ecclesall Road, Sheffield, S11 8NX.

We are the “data controller” for the information you share with us. If you have any questions about this policy, you can reach us any time at hello@handaran.co.uk.

2What we collect

Depending on how you use Handaran, we may collect:

• Order & account details — your name, email, phone number, delivery/collection address and order history.
• Payment information — processed securely by our payment provider. We never see or store your full card number.
• Messages & reviews — anything you send us through our contact form or leave as a customer review.
• Technical data — basic information your browser shares automatically, such as device type and pages visited, used to keep the site working and secure.

3How we use your information

We use your information to:

• Prepare, process and deliver your orders.
• Keep you updated about the status of an order or enquiry.
• Manage your account and save your delivery preferences.
• Respond to your messages, reviews and custom-cake requests.
• Improve our menu, website and service.
• Meet our legal and tax obligations.

We will only send you marketing messages if you have asked us to, and you can unsubscribe at any time.

4Our legal basis

Under UK GDPR, we rely on the following lawful bases for using your data:

• Contract — to fulfil an order you’ve placed with us.
• Legitimate interests — to run and improve our business in ways you’d reasonably expect.
• Consent — for optional things like marketing emails, which you can withdraw whenever you like.
• Legal obligation — to keep records required by law.

5Cookies

Our website uses a small number of cookies to remember your cart, your chosen delivery postcode, and to keep you signed in. These keep the site functioning smoothly. You can clear or block cookies through your browser settings, though some features (like the basket) may not work as expected if you do.

6Who we share it with

We never sell your personal data. We only share it with trusted partners who help us run Handaran, including:

• Our secure payment processor.
• Delivery partners, where needed to bring your order to your door.
• Our website and email hosting providers.

Each is bound to handle your data securely and only for the purpose we’ve asked them to.

7How long we keep it

We keep your information only for as long as we need it. Order and tax records are kept for the period required by UK law (typically six years). Account information is kept until you ask us to close your account. Contact messages are kept while we deal with your enquiry and for a reasonable period afterwards.

8Your rights

You have the right to:

• Ask for a copy of the personal data we hold about you.
• Have inaccurate information corrected.
• Ask us to delete your data where there’s no reason for us to keep it.
• Object to or restrict how we use it.
• Withdraw consent for marketing at any time.

To exercise any of these, just email us. You also have the right to complain to the UK’s Information Commissioner’s Office (ICO).

9Keeping your data safe

We use appropriate technical and organisational measures — including encryption, secure hosting and restricted access — to protect your information against loss, misuse or unauthorised access.

10Contact us

If you’d like to ask a question, make a request, or raise a concern about your privacy, we’re happy to help.